Switchboard
Your communications at a glance.
Live activity across sites and teams in one view, with operator controls where your phone platform supports them.
Products Your communications heads-up display and control plane
ddash™ Command
See your communications operation in one place. Live activity, queues, agents, routing and reports — organized around the way your organization works, with the controls to act on what you find.
In production, built on the ddash™ platform.
The product
See what's happening. Understand why. Take action.
Choose a module to see it. Each view is part of the same product, connected to the same information.
Real product screenshot pending
Switchboard
Your communications at a glance.
Live activity across sites and teams in one view, with operator controls where your phone platform supports them.
Switchboard Your communications at a glance.
Live activity across sites and teams in one view, with operator controls where your phone platform supports them.
Real product screenshot pending
Circuit
Every agent, every queue, every call.
A live wallboard for supervisors and operations teams, ready for the screen on the wall.
Circuit Every agent, every queue, every call.
A live wallboard for supervisors and operations teams, ready for the screen on the wall.
Real product screenshot pending
Router
Where calls go, and why.
Routing and call flows in one place, so a change is visible before customers feel it.
Router Where calls go, and why.
Routing and call flows in one place, so a change is visible before customers feel it.
Real product screenshot pending
Central
Command your communications.
Call history, the customer journey and the administration around it — users, permissions and settings.
Central Command your communications.
Call history, the customer journey and the administration around it — users, permissions and settings.
Today
Simulated demonstration data
- Calls today
- 287
- Answer rate
- 94%
- Average wait
- 0:24
Calls by hour
Queues
| Queue | Calls | Answered | Wait |
|---|---|---|---|
| Customer Service | 112 | 92% | 0:31 |
| Order Desk | 86 | 96% | 0:18 |
| Sales | 54 | 96% | 0:15 |
| After-hours | 35 | 91% | 0:29 |
Calls by hour as a table
| Hour | Calls |
|---|---|
| 8a | 12 |
| 9a | 31 |
| 10a | 38 |
| 11a | 34 |
| 12p | 29 |
| 1p | 22 |
| 2p | 33 |
| 3p | 36 |
| 4p | 30 |
| 5p | 22 |
Illustrative report with fictional figures. A real, sanitized ddash™ Command Reports screenshot replaces this when it is supplied.
Reports The trend behind the moment.
Call volume, answer rates, wait times and queue performance — large enough to read at a glance.
Real product screenshot pending
TV
The operation, on the wall.
Always-on displays composed for a room rather than a desk, so teams can glance instead of navigate.
TV The operation, on the wall.
Always-on displays composed for a room rather than a desk, so teams can glance instead of navigate.
Real product screenshot pending
Conference Rooms
Standing conference spaces, visible.
Who is present and what is happening, with control where the connected platform exposes it.
Conference Rooms Standing conference spaces, visible.
Who is present and what is happening, with control where the connected platform exposes it.
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See what is happening
Activity, quality, routing and system health across your communications environment, in one view rather than five consoles and a spreadsheet.
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Understand why it is happening
Context alongside the numbers: which route, which system, which change, what it looked like an hour ago. Not just that something moved, but what moved it.
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Act from one operational view
Controls sit next to the thing they affect. When you can see the problem, you are already in the place where you can do something about it.
Customizable
Built around the way your organization works.
ddash™ Command can present different operational views for different people, so each team sees the information and controls it actually uses.
Configuration is based on
- What your connected platforms expose
- What your organization needs
- What RPR has implemented
- Role
- Executives, operations, reception, contact center and IT each see what they act on.
- Site and location
- One office, one region, or the whole organization.
- Contact center and queue
- The queues a supervisor owns, not every queue in the company.
- Provider
- The phone and contact-center platforms you actually run.
- Workflow
- Controls placed where your people make decisions.
- Integration
- Business context from the CRM, ERP and systems connected through ddash™.
- Responsibility
- Managers see their teams; IT sees system health.
Humans in the Loop
Give people better information, not less control.
Automation and AI can handle routine work around your communications. ddash™ Command makes sure your people can always see what is happening — and step in when judgment matters.
What you can see
Everything that used to be in separate places.
What a deployment shows depends on the systems it connects to and what they expose. We scope that against your environment before anything is promised.
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Call activity
Live and historical calls across the organization, instead of one console per site.
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Queues
What is waiting, for how long, and where the pressure is building.
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Agents and users
Who is available, who is handling what, and how the work is spread.
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Routing
Where calls are being sent, by which rule, and what changed.
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Communications health
Whether sites, services and integrations are working — and when they stopped.
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Reports and trends
The same measures over time, so a slow drift is visible before it becomes a problem.
Modules
The depth underneath the view.
You do not need to learn these names to use the product. They are how the capability is organized — useful when you get to what exactly is covered.
Circuit
Every agent, every queue, every call.
A live wallboard for supervisors and operations teams, ready for the screen on the wall.
Router
Where calls go, and why.
Routing and call flows in one place, so a change is visible before customers feel it.
Central
Command your communications.
Call history, the customer journey and the administration around it — users, permissions and settings.
TV
The operation, on the wall.
Always-on displays composed for a room rather than a desk, so teams can glance instead of navigate.
Conference Rooms
Standing conference spaces, visible.
Who is present and what is happening, with control where the connected platform exposes it.
Underneath
Built on ddash™.
ddash™ is the middleware that connects your phone platform, CRM, ERP and data. ddash™ Command is what your people see on top of it — and the same foundation carries chat-api, Beacon and GB8.
Explore ddash™ → Visit ddash.tech → Platforms we integrate →
Straight answers
Questions buyers ask.
- Is this just a dashboard?
- A dashboard reports. ddash™ Command is built to be operated from: controls sit alongside the view where the connected platform supports them, so seeing a problem and acting on it happen in the same place.
- Does every customer get the same screens?
- No. Views are organized around your roles, sites, queues, providers, workflows and integrations. Configuration is based on what your connected platforms expose, what your organization needs and what RPR has implemented — tailored, not unlimited.
- What is the difference between ddash™ and ddash™ Command?
- ddash™ is the middleware that connects your systems and gets information where it needs to go. ddash™ Command is the product your people use to see and run the communications operation, built on top of it.
- Who supports it after go-live?
- RPR designs, deploys and supports it. When something matters, you reach people who understand your environment.
- What happens to our data?
- Where the engagement calls for it, the environment can be dedicated and independently controlled. Credentials and data remain under agreed customer and RPR controls, and portability is part of the architecture.
See it for yourself
See ddash™ Command with your operation in mind.
Show us how your teams handle calls, queues and customers today. We will show you what ddash™ Command would put in front of them.
Prefer email? info@rprtechllc.com