AI middlewareCustomer journeyHumans in the Loop

Connect your systems. Feed your AI. Keep humans in the loop.

RPR connects the phones, CRM, ERP, data and AI your business already uses so information gets where it needs to go, customers get better answers, employees get the right context and people stay in control.

See ddash™ in Action

Service-Disabled Veteran-Owned Small Business · Northern California

The problem

Your business already has the data. The problem is getting it where it needs to go.

RPR connects those pieces so your customer does not have to start over.

  1. A customer starts on your website.
  2. Later, they call.
  3. Their account is in the CRM.
  4. Their order is in the ERP.
  5. Their conversation history is somewhere else.
  6. And AI may be answering the next question.

The problem

Your customer chats online, then calls — and has to explain everything again.

What RPR does

Connects the conversation, the customer record and the order information.

What you get

The next employee already has the context.

ddash™ · AI middleware

Feed your AI what it actually needs.

ddash™ is the middleware that gets the right business information to the people, systems and AI that need it.

  • Your CRM knows your customer.
  • Your ERP knows the order.
  • Your phone system knows the conversation.
  • Your databases know the details.

ddash™ connects that information so your employees, automation and AI can use it together.

  1. Connect

    Link the systems you already use — phones, CRM, ERP, databases and business applications. Nothing gets replaced.

  2. Clean

    Tidy up the information so the same customer and the same order look the same everywhere.

  3. Move

    Get the right information to the employee, the automation or the AI that needs it, when it needs it.

The right information, from where it is to where it needs to go

  • CRM to AI
  • ERP to Customer service
  • Phone system to CRM
  • Website to Contact center
  • Customer history to Employee
  • Business data to AI agent

ddash™ Command

See your communications operation in one place.

Your communications heads-up display and control plane.

  • See what is happening across calls, queues, agents and sites.
  • Understand why — which queue, which route, which change.
  • Act from the same place you spotted the problem.
ddash™ Command

Today

Simulated demonstration data

Calls today
287
Answer rate
94%
Average wait
0:24

Calls by hour

Queues

Queue Calls Answered Wait
Customer Service 112 92% 0:31
Order Desk 86 96% 0:18
Sales 54 96% 0:15
After-hours 35 91% 0:29
Calls by hour as a table
HourCalls
8a12
9a31
10a38
11a34
12p29
1p22
2p33
3p36
4p30
5p22

Illustrative report with fictional figures. A real, sanitized ddash™ Command Reports screenshot replaces this when it is supplied.

Reports The trend behind the moment.

Call volume, answer rates, wait times and queue performance — large enough to read at a glance.

Built around the way your organization works.

ddash™ Command can present different views for different people — so a supervisor, a receptionist and an IT lead each see what they need, instead of one identical dashboard.

Views are configured from what your connected platforms expose, what your organization needs and what RPR has implemented.

  • Role
  • Site
  • Location
  • Contact center
  • Queue
  • Provider
  • Workflow
  • Integration
  • Responsibility

More about ddash™ Command →

Humans in the Loop

AI when it helps. Humans when they matter.

Automate what should be automated. Keep people involved where judgment, approval or a real conversation matters.

  1. AI

    Answers the routine questions

    Customers get quick answers from your real business information — order status, account details, the usual questions.

  2. Automation

    Moves information and does the repetitive work

    Updates, follow-ups and data entry happen automatically, so nobody types the same thing twice.

  3. People

    Step in when judgment matters

    Approvals, exceptions and real conversations stay with your team — with all the context already in front of them.

Consulting · Research → Products → Results

We immerse ourselves in your business.

We learn how your customers and employees actually work before we recommend any technology — then we measure whether things really improved.

How consulting works →

  1. Research

    Immerse ourselves in your business.

    We learn how customers interact with you, how employees work and where the experience breaks down.

  2. Products

    Build the right solution.

    We determine what technology, integration, automation or product will actually improve that experience.

  3. Results

    Measure what actually improved.

    We measure whether customers and employees actually experienced an improvement.

Support

We stay after go-live.

RPR designs, deploys and supports the systems we build. When something matters after go-live, customers can reach people who understand the environment — not a generic help desk starting from zero.

  • The people who built it support it

    RPR designs, deploys and supports the systems we build — so the team you reach already knows your environment.

  • Not a help desk starting from zero

    When something matters after go-live, you talk to people who understand how your systems connect.

  • We keep improving it with you

    As your business changes, we extend what is connected, automated and visible.

Start with the customer journey

Show us where the customer experience can be better.

Show us how customers interact with your business today. RPR will help identify where better information, better connections, automation or technology can improve that experience.